Support

Help, and a direct line to a real person.

Answers for WriteSight and the reference verification tool — and an easy way to reach us when you need more.

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Tell us which tool you're using and what's happening, and we'll help.

Email support
Typical response within 2 business days.
01

WriteSight

How do I install it?

WriteSight is a Microsoft Word add-in. Once it's available in Microsoft AppSource, you'll add it from within Word (Insert → Get Add-ins) or from its AppSource listing, and it appears in your task pane. If you're part of an early pilot before the public listing, we'll send you the current setup steps for your platform — just email us.

How do I sign in?

WriteSight uses a ScholarVera account. Open the add-in and sign in with your email and password; if you don't have access yet, your instructor or administrator can grant it. The add-in then opens in the right mode for your role — writing or review.

Where is my writing data stored?

Inside your own document. WriteSight's provenance record is written into the .docx file itself and is not sent to ScholarVera. See the Privacy Policy for details, including what we do keep for your account.

Does it work on both Windows and Mac?

Yes. WriteSight runs in Word on both Windows and Mac.

The add-in isn't loading.

First, confirm Word is fully updated and that you have a document open (the task pane needs an open document). If sign-in fails, double-check your email and password and that your access has been granted. If it still won't load, email us with your operating system and Word version and we'll troubleshoot with you.

02

Reference verification tool

How do I use it?

Open the tool, paste your list of references, and run the check. Each citation is verified against scholarly sources, and results are grouped so you can see which references resolve cleanly and which warrant a closer look.

A real source got flagged for manual review. Why?

The tool is deliberately conservative: it would rather ask you to confirm a real source by hand than risk falsely confirming a fabricated one. Some legitimate works — particularly books with very generic catalog entries — land in "verify manually" for this reason. That's the safety bar working as intended, not an error.

Is my reference list stored?

No. Your references are processed to produce your results and aren't retained afterward. See the Privacy Policy.

The page seemed to hang on a long list.

Very long reference lists are processed in batches so your browser doesn't time out. Large lists may take a little longer to finish; if something seems genuinely stuck, refresh and try again, or email us.

03

For institutions

If you're evaluating ScholarVera's tools for a course, program, or institution — including questions about deployment, account provisioning, data handling, or how the tools fit competency-based assessment — we'd be glad to talk. Email us and describe your context, and we'll follow up.

04

Reporting a problem

Found a bug, a citation the checker got wrong, or anything that doesn't look right? Send it to chris@scholarvera.com. Concrete examples help us a great deal — the more specific, the faster we can fix it.